Refund policy
Return & Refund Policy
Last updated: [Insert Date]
At Astariva, we want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused and in the same condition you received it
-
The item must be in its original packaging
-
Proof of purchase is required
Non-returnable items
Certain items cannot be returned, including:
-
Gift cards
-
Sale or clearance items (if applicable)
-
Personalized or custom-made products
Refunds
Once we receive and inspect your return, we will notify you.
If approved:
-
Your refund will be processed to your original payment method
-
Processing time may take 5–10 business days
Shipping Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos, and we will resolve the issue.
Exchanges
We only replace items if they are defective or damaged.
Contact Us
If you have any questions about returns or refunds, contact us at:
Email: toeoarda@gmail.com
Website: astariva.com